Refund & Returns
We are committed to customer satisfaction and want you to be happy with your purchase. This policy outlines the conditions under which you can return an order for a refund or replacement.
Returns and Replacements for misrepresentation:
- If your ordered item does not match the image and description on the product page, you can return it within 48 hours of receiving it for a full refund or replacement.
- To return misrepresented product, please contact us immediately upon discovery with your order number, a description of the issue, and any relevant photos or videos.
48-Hour Money-Back Guarantee:
- Returned items must be in original condition, with all packaging, manuals, and accessories included.
- To initiate a return under the money-back guarantee, please contact us with your order number and reason for return.
6-Month Electronic Device Warranty:
- All electronic devices come with a 6-month warranty against manufacturing defects.
- If your device malfunctions due to a manufacturing defect within the warranty period, we will arrange a replacement or repair at our discretion.
- To initiate a warranty claim, please contact us with your order number, a description of the malfunction, and any relevant photos or videos.
General Conditions:
- This policy applies only to products purchased directly from our website www.ayp.lk
- We reserve the right to deny refunds or replacements for products that do not meet the return conditions outlined in this policy.
By purchasing products from us, you agree to the terms of this refund policy.