Frequently Asked Questions

Items are delivered within 4 working days to most locations.

Store Pickup: Customers can pick up their orders directly from the Kolonnawa store location

Your package will typically arrive within 4 working days. This timeline may vary depending on your location, but we aim to deliver within this period for most areas.

If you have any special delivery requirements or need faster shipping, feel free to reach out, and we’ll do our best to assist!

Credit/Debit Cards (Visa, MasterCard, etc.)
Bank Transfers (for select banks)
Cash on Delivery (available for eligible locations)
At checkout, simply select your preferred payment method. If you have any questions or need assistance, our customer support team is happy to help!

Absolutely! We prioritize the security and privacy of your information. Our website uses advanced encryption technology to protect your data and secure your payment details. Additionally, we only work with trusted payment providers to ensure that your transactions are safe.

If you have any concerns about online shopping, please feel free to reach out to our customer support team. We’re here to help!

Browse Products: Explore our catalog to find the items you’d like to purchase.

Add to Cart: Click on the product, choose your options (if available), and click "Add to Cart."

Proceed to Checkout: Once you’ve added all desired items, go to your cart and click "Checkout."

Enter Your Details: Fill in your shipping information, contact details, and any special instructions if needed.

Choose Payment Method: Select your preferred payment option and complete the payment process.

Confirm Order: After confirming, you'll receive an order confirmation email with your order details and tracking information.

Contact Us Quickly: Please reach out to our customer support team as soon as possible at info@ayp.lk or 0770044045 Once an order is processed for shipping, changes or cancellations may not be possible.

Provide Order Details: Have your order number ready, along with details of the changes you’d like to make.

Confirmation: Our team will confirm if your order can be canceled or modified and guide you on the next steps.

No, you don’t need an account to place an order! You can check out as a guest. However, creating an account allows you to track your orders easily, save your information for faster checkout in the future, and receive updates on special offers

We’re here to make returns easy for you! If you're product was damaged, or we sent wrong product follow these steps to return your product:
follow these steps to return your product:

Check Eligibility: Ensure that the product is in its original condition, unused, and returned within our specified return period (usually 2 days from the delivery date).

Contact Us: Reach out to our customer service team at info@ayp.lk or 0770044045 Provide your order number and reason for return to help us process it quickly.

Return Approval: Once approved, you’ll receive instructions on how to send the product back.

Receive Refund/Exchange: After we receive and inspect the item, we'll process a refund or arrange an exchange based on your preference